Your calls. Your environment. Your control.
Because we build the system inside your own environment, your call recordings don't get shipped off to another vendor. That's the difference between hiring an implementation partner and subscribing to a platform. Here's how it works, and the standards we build to.
Your data stays with you
We don't ingest your calls. The system runs where your recordings already live, onshore, so your data doesn't become another vendor's problem.
Vendor-neutral by design
We choose proven AI tools that fit your obligations and budget. No lock-in to a single product, including ours.
Built into your stack
The system integrates with your existing call recording and CRM. No rip-and-replace, no parallel system to maintain.
Audit-ready evidence
Every flag, score and export is logged, so your evidence stands up to a regulator, an auditor or a complaint.
Encrypted and access-controlled
Built to encrypt data in transit and at rest, with role-based access you define. It's your system, so the permissions are yours.
Human in the loop
The system flags. Your people decide. We support oversight, we don't remove it.
Local obligations, out of the box.
The systems we build are calibrated to Australian rules, not generic global QA templates. Here are the frameworks that shape what we listen for on your calls.
- Australian Consumer Law (misleading and deceptive conduct)
- The ACCC enforces prohibitions on misleading conduct across every sales channel, phone included. Guarantees you can’t back up, pricing claims that don’t reflect the contract, and undisclosed conditions all fall inside this bucket. On a call, the specific words used are the evidence.
- ACMA telemarketing and the Do Not Call Register
- The ACMA administers the Telemarketing Industry Standard, calling hours, caller identification, disconnection rules, and the Do Not Call Register itself. Any outbound floor selling to Australian consumers is inside this regime, including offshore call centres selling into it.
- ASIC anti-hawking and financial-services conduct
- For financial products, ASIC applies anti-hawking rules under RG 38 (consent to receive the call), best-interests duty, Design and Distribution Obligations, and product-suitability standards. These apply to insurance, superannuation, credit and investment products sold by phone.
- Privacy Act and call-recording consent
- The Privacy Act and state-based recording legislation set expectations around consent to record, disclosure at the top of the call, and how you handle the audio afterwards. Australia isn’t uniform state to state, and the safest default is to record with clear disclosure and keep the audio onshore.
General information about the regulatory environment, not legal advice. Your specific obligations depend on your products, your customers and your jurisdiction.
100% of calls, checked to one consistent standard.
Checking sales calls with people means sampling a few percent and scoring them differently depending on who's listening, or hiring more staff to check more. The system checks every call against one consistent standard, the same way every time, and every result is reviewable by your team with the evidence attached. Full coverage, no growing headcount, nothing taken on faith. It's how we ran compliance while scaling a multi-brand education group we built across Australia and Canada.
Check every call. Without a compliance team.
We did exactly this across our own education group. In one call we'll show you how to do it in yours, on every call, consistently, with no added headcount.