Call compliance for insurance sales teams.
Insurance sales calls attract more regulator attention than almost any other outbound category in Australia. Between anti-hawking rules, Design and Distribution Obligations, disclosure requirements and vulnerable-customer expectations, a single misleading benefit claim can turn into a Federal Court matter. We check every call so problems surface as they happen, not as a complaint months later.
- Misleading or exaggerated benefit claims
- Duty-of-disclosure explanations and reminders
- Cooling-off and cancellation rights
- Pressure tactics and churn risk
- Vulnerable-customer handling
- Product-suitability and Design and Distribution obligations
ASIC leads on financial-services conduct including anti-hawking under RG 38, product suitability, and Design and Distribution Obligations. The ACCC applies Australian Consumer Law to misleading and deceptive conduct on the call itself. AFCA sits behind them for complaint resolution. Between these three, an insurance sales floor is carrying overlapping obligations that a five-percent QA sample was never going to catch.
General information about the regulatory environment, not legal advice.
The free checker comes pre-set with the phrases that get insurance sales calls flagged. Load a sample or paste a transcript, no sign-up.
Check every call. Without a compliance team.
We did exactly this across our own education group. In one call we'll show you how to do it in yours, on every call, consistently, with no added headcount.