Built around how your industry sells by phone.
We work with SMEs whose business runs on the phone. We learned compliance at scale ourselves building Learning Online Group, so we know where the risk sits and what a regulator looks for. Here's how we apply it across the industries we work with.
- Insurance
Benefit and disclosure claims, checked on every call.
Insurance sales calls are a hotspot for misleading conduct and disclosure gaps. We check every call so problems surface in real time, not as a complaint months later.
What we check on these calls- Misleading or exaggerated benefit claims
- Duty-of-disclosure explanations
- Cooling-off and cancellation rights
- Pressure tactics and churn risk
- Vulnerable-customer handling
- Finance & investment
Returns and risk, evidenced on every call.
Financial and investment calls attract scrutiny on returns and risk. We verify the conversation, not just the file note.
What we check on these calls- “Guaranteed returns” and “you can't lose” claims
- Risk and capital-loss warnings
- Fee, interest and cost disclosure
- Best-interests and suitability
- High-pressure closing tactics
- Health & wellness
Outcome and guarantee claims, handled with care.
Health and wellness sales touch sensitive ground and regulated claims. We check every call so outcome promises and guarantees stay on the right side of the line.
What we check on these calls- Health, outcome and “cure” claims
- “100% safe” and guarantee language
- Refund and guarantee terms
- Sensitive and vulnerable-customer care
- Consent and recording disclosure
- Education & training
Accreditation and finance claims, on every call.
Where we started. Enrolment sales move fast, so we check every call for overstated accreditation and risky finance promises.
What we check on these calls- “Accredited” and “nationally recognised” claims
- “No interest, no fees” and interest-free promises
- Payment term and length disclosure
- Job, outcome and income claims
- Cooling-off and cancellation rights
- B2B & telesales
Verbal commitments, captured and checked.
B2B telesales lives on what gets said on the call. We check pricing, terms and commitments so the conversation matches the contract.
What we check on these calls- Pricing, discount and “best rate” claims
- Contract terms and verbal commitments
- Misrepresentation and overpromising
- Consent and call-recording disclosure
- Cancellation and renewal terms
Check every call. Without a compliance team.
We did exactly this across our own education group. In one call we'll show you how to do it in yours, at 100% accuracy, with no added headcount.